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How do I cancel my order?

Changed your mind about your order? No worries, just get in touch with us ASAP via live chat or send us an email at help@franklycollective.com. We'll do our best to stop your order from shipping. If you’ve reached out outside of business hours, we'll get back to you first thing the next working day. Once we've taken care of your request, we'll send you a confirmation.

Last updated on Nov 10, 2025

What’s the cut-off for next-day delivery?

Place your order before 3pm Monday to Friday, and we'll dispatch it the same day for next-day delivery. Orders placed after 3pm will be dispatched the following working day. Please note that next-day delivery is not available on weekends or bank holidays.

Last updated on Nov 10, 2025

Can I change my delivery address?

Of course you can! We would always recommend making that request ASAP after placing your order so we can make sure it gets adjusted before it’s shipped. Just give us a shout at help@franklycollective.com or message us on the live chat - let us know your order number, the current shipping address, and the new full shipping address. We'll make sure to handle your request as quickly as possible and get your parcel headed to the right place in no time!

Last updated on Nov 10, 2025

I’m missing products from my order - what do I do?

We always make sure to triple check before sending any order but if you’ve discovered something is missing, please let us know as soon as possible. Once you’ve been in touch with us we will aim to resolve this for you as quickly as possible. To get in touch please email us at help@franklycollective.com.

Last updated on Nov 10, 2025

The incorrect item has arrived - what do I do?

We do our best to get every order spot on, but if something’s not quite right, let us know as soon as possible. Just drop us an email at help@franklycollective.com with your order number, a photo of the item you received, and a brief description of the issue. We’ll sort it out for you as quickly as we can!

Last updated on Nov 10, 2025

What are your necklaces made of?

Our necklaces are available in 18K gold-plated and stainless steel options, both finished with a PVD coating to keep them waterproof and tarnish-free, no risk of green skin here. If you need any more information, just let us know, we're always happy to help!

Last updated on Nov 10, 2025

Bank Holiday Delivery Deadlines!

Don’t get caught out this Bank Holiday! Order by 3pm on the following dates: 28th April: Royal Mail Tracked 48® 28th April: Royal Mail Tracked 24® 30th April: DPD Next Day Any order placed after 3pm on the 30th April (unless Saturday Delivery is specifically chosen) will arrive between the 6th-11th May.

Last updated on Apr 27, 2026